Concessions and accessibility

Concessionary Passes are the free bus passes provided to older people in Jersey.

Holders of a Concessionary Pass issued in Jersey receive free travel on any service on production of this card. The driver will check the customer’s destination and provide a ticket – at no cost – which should be kept for the journey.

Applying for your Concessionary Pass

You will need to visit our Customer Service desk at Liberation Station in St Helier to apply for your pass. Concessionary passes are made immediately while you wait. If you require a photo to be taken this can be done for you at the customer service desk.

You will need to bring the following documentation with you:

  • Proof of residence (a utility bill or bank statement)
  • Proof of identity/age (one of: Passport, Jersey driving licence or birth certificate)
  • Jersey Social Security Pension Card (if 64 and under) reflecting the applicants name

Please see below for compulsory ID requirements for Senior Citizen Concession applications:

Over 65: Proof of age and proof of residency (utility bill)

60 to 64:States of Jersey Social Security Pension Card reflecting the concessionary card applicants name and proof of residency (utility bill) 

Both items are required for each application. 

Renewing your Concessionary Pass

The expriy date of your pass is shown on the front of your card. When your card is due to expire please visit the Customer Service desk at Liberation Station and they will renew it for you. You will need to bring with you your existing card and proof of residence (a utility bill or bank statement).

Health Insurance Exception (HIE) travel passes

HIE travel passes will continue to be valid for free travel until they expire. When these expire, you will need to apply for our AvanchiAccess card which replaces the HIE passes.To view more information on who can qualify, click here. Or for an application form, click here.

Access for all

Accessibility Card: Our Accessibility Card aims to allow individuals who need additional support to travel confidently on the bus. It is completely free and there is no sign up, you can simply collect one from Customer Services at Liberation Station. More information can be found here. It is worth noting that this card does not allow for free travel.

Free travel with the AvanchiAccess card: Certain individuals may be able to claim free travel with the AvanchiAccess card. To view more information on who can qualify, click here. Or for an application form, click here.


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